WhatsApp Business Automation Platform
Whatchat combines a shared team inbox, an AI assistant trained on your business, and CRM-grade lead tracking, so no enquiry sits unread and no customer repeats themselves.
Conversations
9,842
+31%
AI resolved
68%
+9%
Avg response
8s
−4m
| Contact | Last message | Status |
|---|---|---|
| Ayesha K. | Booked, Fri 4:30 PM | AI resolved |
| Rehan Traders | Bulk pricing request | Assigned |
| Daniyal M. | Order #10422 shipped | AI resolved |
| Sara N. | Refund policy question | AI resolved |
Overview
For most businesses outside the enterprise, WhatsApp is the real support desk, sales channel and booking system. It is also usually a single phone one person guards. Whatchat turns it into a proper channel your whole team can operate.
The AI assistant answers from your own catalogue, pricing and policies, books appointments against live availability, and returns order status from your commerce system. When a conversation needs a human, it routes with the full thread, customer record and a summary of what has been agreed.
Broadcast messaging, template management and custom conversational flows sit alongside the inbox, so campaigns and day-to-day operations share one contact history rather than two disconnected tools.
The capabilities below are the ones that change how Whatchat is used day to day. The full feature list follows underneath.
Trained on your catalogue, pricing and policies, not generic web scrapes.
Assignment, internal notes, tags and SLA timers on a channel that was never built for teams.
Books against live calendar availability and sends reminders that cut no-shows.
Every conversation becomes a tracked lead with source, stage and owner.
Segmented campaigns using approved templates, with opt-out handling built in.
Customers get live order status without a human looking it up.
Complete feature list
First-response time is the single strongest predictor of conversion on WhatsApp. The assistant answers immediately, day or night.
Conversations become assignable, searchable records instead of a chat history locked to one device.
Automated confirmations and reminders on the channel customers actually read.
Source, stage, owner and outcome for every conversation, reported like a CRM, because it is one.
Booking, rescheduling and reminders handled end to end, with escalation for clinical questions.
Product questions, stock checks and order tracking answered instantly, with cart recovery follow-ups.
High-volume enquiry qualification that routes only serious prospects to a counsellor or agent.
Industries served
Not sure it fits your setup?
Send us how the process works today. We will tell you honestly whether Whatchat is the right answer.
Contact salesFAQ
Yes. Whatchat runs on the official WhatsApp Business Platform, which keeps your number compliant, verified and safe from the bans that unofficial tools risk.
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