AI assistants that know your business, not just the internet
We build chatbots grounded in your catalogue, pricing, policies and systems, with confidence thresholds and clean human handover so a wrong answer never reaches a customer.
Assistants that answer correctly and know when to escalate
- Tier-one deflection
- 60–75%
- First response
- <10s
- Coverage
- 24/7
Stack: OpenAI · Python · Next.js · PostgreSQL · pgvector · WhatsApp API
Overview
AI Chatbots
A chatbot is only useful if it is right. That means grounding it in your own documents and live systems, constraining what it is allowed to say, and measuring how often it resolves a conversation without a human.
We build retrieval-grounded assistants with typed tool access: checking stock, booking a slot, looking up an order, creating a ticket. Anything outside that scope routes to a person with the full conversation attached.
Deployment covers the channels your customers already use (website, WhatsApp, in-app) and internal assistants that answer staff questions from policy documents and operational data.
What this service actually covers
Customer support assistants
Tier-one resolution from your own knowledge base, with ticket creation and escalation.
Sales & qualification bots
Qualify, quote and book meetings, syncing every conversation to your CRM.
Booking assistants
Real availability, confirmations and reminders for clinics, salons and services.
Internal operations copilots
Staff-facing assistants that answer from SOPs, HR policy and live operational data.
Deliverables
Everything you receive
- Knowledge base ingestion and grounding setup
- Conversation design and tone guide
- Tool and system integrations
- Escalation rules and human handover
- Multi-channel deployment
- Accuracy evaluation suite
- Analytics dashboard
- Continuous tuning cycle
Engagement
How it runs
- 01
Scope & sources
Define the questions in scope and the documents and systems that answer them.
- 02
Ground & constrain
Build retrieval, tool access and guardrails, then evaluate against real historical conversations.
- 03
Pilot
Launch to a segment with human review on every answer, and tune from actual transcripts.
- 04
Scale
Expand channels and scope as measured accuracy and deflection rate justify it.
FAQ
Before you commit
Answers are grounded in retrieved source content and constrained to an approved scope. Below a confidence threshold the assistant escalates instead of guessing, and every answer links to the source it used.
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Talk to us about ai chatbots
Describe the current process and what it costs you. You get a straight assessment, including when the honest answer is that you do not need us.
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